What UChicago Medicine, Tampa General and UTMB are learning about contact center AI - Becker's Hospital Review
Long wait times, staffing shortages and rising call volumes are putting pressure on health system contact centers. At UChicago Medicine alone, teams Becker's Hospital Review, Becker's Hospital review, has found that contact center AI is helping to reduce long wait times, staffing shortages and rising call volumes in health system contact centers. UChicago Medicine, Tampa General Hospital and the University of Texas Medical Branch are using AI to reduce abandoned calls, streamline referrals, and help agents focus on patients who need more personalized support. However, leaders from these three organizations emphasised the importance of reliable data, clear objectives and frontline staff engagement. The report also explores the practical lessons for health systems looking to improve patient access with AI. It discusses how these three health systems are using technology to improve contact center operations and patient access.
Publié : il y a 4 heures par mgurav dans Health Tech
Long wait times, staffing shortages and rising call volumes are putting pressure on health system contact centers. At UChicago Medicine alone, teams handle roughly 12,000 calls a day.
To address thes... [960 symbols]
Les sujets: AI
