Tampa Bay airports fair well as complaints rise nationally
Travelers filed 14.8 complaints per 100,000 passengers at TPA in January. Tampa Bay airports have historically performed well, despite a rise in national complaints, according to data compiled by the Data Liberation Project. The most common target of complaints is the TSA PreCheck program, followed by issues with customer service and screening. Despite this, Tampa Bay's airports have relatively low complaint rates, with 14.8 complaints per 100,000 passengers at TPA in January compared to a rate of 6.3 during the same month in 2019. The national rate went from 13 to 17.9 in the same year. St. Pete-Clearwater International ranked third in the nation for airports with the least complaints relative to passenger volume. Newark Liberty International had the nation's highest complaint rate at 36.2.
نشرت : منذ 4 أسابيع بواسطة Selene San Felice,Kavya Beheraj في Travel
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Tampa Bay Airports have once again proved superior. Why it matters: Air passengers are reporting complaints at a higher rate in recent years compared to before the pandemic, according to new data compiled by the Data Liberation Project.
• The TSA PreCheck program is the most common target of complaints, followed by issues with customer service and screening.
Yes, but: Tampa Bay's airports have fairly low complaint rates.
Zoom in: Travelers filed 14.8 complaints per 100,000 passengers at TPA in January compared to a rate of 6.3 during the same month in 2019.
• The national rate went from 13 to 17.
The big picture: Among airports with at least one million passengers in 2023, St. Pete-Clearwater International ranked third in the nation for airports with the least complaints relative to passenger volume.
• Newark Liberty International had the nation's highest complaint rate at 36.2.
Flashback: TPA ranked the highest in customer satisfaction among large airports in JD Power's 2022 North America Airport Satisfaction Study — the same year overall customer satisfaction with North American airports fell.
The bottom line: Florida will always be better than New Jersey.